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Help desk and RMA processing software
Track customer issues and complaints, initiate RMAs, and document corrective actions with integrated help desk software.
An integrated help desk for customer service
An integrated help desk for customer service
Identify problems and improve customer satisfaction
What are your customers’ most common problems, complaints, and reasons for returning products? With the E21 ERP system’s integrated help desk and RMA processing software features, manufacturing and distribution companies can document all customer complaints and issues in one centralized system.
The integrated help desk software allows customer service representatives to do all the following from one system:- Associate problems with products, lots, and serial numbers
- Tag cases with keywords
- Attach pictures and documents associated with the problem
- Route problems to specific departments
- Initiate an RMA
Returns can be created for credit, warranty repair, or replacement. The entire RMA process is tied directly to the receiving and accounts receivable functions for complete transactional traceability throughout the system.
More than RMA processing software
Customer service teams need to be able to do more than simply generate customer returns to improve customer satisfaction. With E21 ERP, organizations can leverage the system’s help desk software features to build their corrective action plans directly into the application. Corrective actions can then be associated with specific customer issues or case numbers. Moreover, the help desk is fully integrated with E21’s recall management software functionality, allowing organizations to initiate a recall for a product lot directly from the help desk solution.
Help desk and RMA processing software highlights
Help desk and RMA processing software highlights
- Integrated help desk to track customer issues and complaints
- Categorize and assign issues to specific users and departments
- Tag cases with keywords for easy searchability
- Build in your organization’s corrective action plans
- Generate returns for credit, warranty repair, or replacement
- Route RMAs for approval
- Associate cases and RMAs with specific lots and serial numbers
- Fully integrated with recall management functions
- Place returned goods on quality hold automatically
- Allow for QC inspection before issuing a customer credit
More e21erp® order management features
Flexible, configurable options for advanced customer and pricing setup, EDI, e-commerce, and more
More e21erp® order management features
Flexible, configurable options for advanced customer and pricing setup, EDI, e-Commerce, and more
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