Help desk and RMA processing software

Returns can be created for credit, warranty repair, or replacement. The entire RMA process is tied directly to the receiving and accounts receivable functions for complete transactional traceability throughout the system.

More than RMA processing software

Customer service teams need to be able to do more than simply generate customer returns to improve customer satisfaction. With E21 ERP, organizations can leverage the system’s help desk software features to build their corrective action plans directly into the application. Corrective actions can then be associated with specific customer issues or case numbers. Moreover, the help desk is fully integrated with E21’s recall management software functionality, allowing organizations to initiate a recall for a product lot directly from the help desk solution.