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Available to promise (ATP) and capable to promise (CTP)

Accurately calculate delivery times and offer substitutions and complementary items using E21 ERP’s available-to-promise (ATP) and capable-to-promise (CTP) functionality.

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Available to promise vs. capable to promise

Available to promise vs. capable to promise

What is the difference between available and capable to promise?

When it comes to providing accurate shipment and delivery dates for customer orders, available-to-promise (ATP) processing considers existing material on hand for both purchased and manufactured items – the available inventory quantity (not necessarily the quantity on hand) is greater than or equal to the quantity on the order. Capable to promise (CTP) differs from ATP in that CTP also accounts for inbound purchase receipts, supplier lead times, alternative sourcing options, and raw material, production, and labor availability.


ATP and CTP with E21 ERP

A key differentiator of the E21 ERP system is that it supports both available-to-promise (ATP) and capable-to-promise (CTP) processes and automated alerts in real time. During the order entry process, E21 evaluates both ATP and CTP factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items.


Customer service tools that drive sales

Customer service tools that drive sales

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Depending on the results of the available-to-promise and capable-to-promise calculations, E21 also supports suggesting available substitute or replacement products automatically based on pre-defined business rules and can take into account customer-specific item substitute restrictions. These substitute rules are also fully integrated with the E21 ERP e-commerce solution.

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Similar to product substitute alerts, complementary products and upsell opportunities can be displayed during the order entry process enabling customer service personnel to present the customer with the opportunity to add related items to their order. These related items, too, are fully-integrated with E21’s built-in e-commerce functionality.

e21erp® available-to-promise (ATP) and capable-to-promise (CTP) highlights

e21erp® available-to-promise (ATP) and capable-to-promise (CTP) highlights

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Improve inventory accuracy, achieve forward and backward lot traceability, and systematize inventory commitments and allocations with e21erp®.
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