e21erp^®

ERP order management

e21erp^® delivers flexible, configurable options for the advanced setup of customer and pricing records. Built-in EDI and e-commerce solutions allow manufacturers and distributors to scale their order volumes rapidly.

An ERP order management system designed for customer service

Manufacturing and distribution organizations leverage the E21 ERP order management system’s powerful feature set to deliver superior customer service.

E21 ERP is designed to accommodate order management processes in both B2B and B2C order entry environments. The web-based ERP system can manage regular sales orders, drop shipments, blanket orders, recurring orders, group orders, and counter sales. In addition to traditional order entry, E21 ERP also offers an ideal e-commerce ERP solution and built-in EDI software to handle nearly any modern-day order entry mode of operation.

E21 ERP is an order management system that handles nearly any customer request.

For example, E21 ERP’s order management functionality supports all the following:

An infinite number of line items on a single order, including a mix of stock, non-stock, and direct shipped items
Samples, kits, and configured products
Multiple ship-from facilities, ship-to locations, carriers, shipment methods, ship dates, and delivery dates on a single sales order

Designed to handle nearly any customer request

Flexible customer account setup

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From customer creation to long-term customer management, manufacturers and distributors use E21 ERP order management to meet evolving customer needs. The solution supports assigning multiple customer bill-to and ship-to records to each customer account. It also supports customer parent-child relationships.

Every customer has unique requirements. E21 lets you tailor your customer interactions at each step of the order-to-cash process.

Advanced quoting and customer pricing

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E21’s built-in configure, price, and quote (CPQ) functionality makes it an ideal fit for manufacturers and distributors. The solution includes a broad set of customer pricing rules, from customer-specific pricing to volume discounts, rebates, and promotions. With the robust CPG functionality, the sales team can find the right price to win business while hitting target margins.