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Supplier relationship management (SRM) software

E21’s built-in SRM solution puts all key vendor data at the procurement team’s fingertips.

What is SRM software?

A 360-degree approach to supplier relationship management

Supplier relationship management (SRM) software integrates all key vendor data, communications, and purchasing transactions together in a centralized platform. From vendor approvals and onboarding to payables and ongoing performance monitoring, an SRM software solution should take a holistic, 360-degree view of each supplier.

SRM that is built into E21 ERP

E21 ERP features a built-in SRM software solution that allows procurement teams and finance personnel to view each supplier completely. Using E21’s available vendor and manufacturer approval capabilities, coupled with the system’s robust document management features, procurement personnel can control the vendor onboarding process directly within the application.

Once a vendor is approved, the E21 SRM software system allows purchasing teams to tailor their interactions with each supplier. Whether defining vendor-specific fulfillment rules or transacting with certain vendors via EDI, E21 SRM enables manufacturers and distributors to engage with suppliers globally.

The E21 vendor master covers everything from multiple remit-to and mail-to addresses and contacts to payment terms, credit limits, currency, and more. With integrated support for vendor volume discounts and rebate processing, supplier pricing data is immediately available for purchase decisions. Moreover, the solution delivers built-in financial accounting functionality, providing accounts payable staff with shared visibility into supplier information to ensure proper contract, pricing, and approval rules are followed.

Using CRM for SRM

Manage suppliers like you would manage customers

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As a fully integrated, web-based ERP system, the E21 ERP CRM software solution can manage all vendor and prospective vendor communications in the same manner used to manage customers and prospective customers.

The solution allows for creating and maintaining multiple contacts per supplier, entering notes, and setting follow-up reminders for vendor contacts. With these features, purchasing personnel can capture all necessary supplier communications in one centralized system.

RFQ’s, portals, and performance tracking

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The E21 supplier relationship management solution goes beyond vendor and contact management. The SRM solution delivers integrated vendor request for quote (RFQ) management, an integrated vendor portal with E21 Connect, and integrated EDI VAN services.

Moreover, the E21 ERP BI solution provides out-of-the-box reporting and business intelligence capabilities to monitor key vendor performance metrics for on-time delivery, quality standards, non-conformance issues, fill rates, and more.