CRM contact management

One solution. All your business contacts.

E21’s CRM contact management solution allows for an unlimited number of contacts to be associated with any business you interact with. Unlike other ERP CRM software solutions, E21’s contact management is not limited to prospect and customer contacts; contacts can be associated with business partners, suppliers, and more. With an integrated supplier relationship management (SRM) software solution, purchasing and supply chain departments can utilize E21’s contact management to stay on top of supplier, factory, and carrier contacts.

Automate business transactions and contact communications

E21 allows total control over which system communications are delivered to individual contacts. Order acknowledgments may be provided to one contact, shipping notifications sent to another contact, and invoices sent to another contact. Even documents like proofs of delivery, customer statements, and Certificates of Analysis (COA) can be delivered to specific contacts automatically as transactions occur.