From our approach to software selection to being our customers’ strategic partner, we’re changing the ERP vendor-customer dynamic.
From our approach to software selection to being our customers’ strategic partner, we’re changing the ERP vendor-customer dynamic.
At E21, we firmly believe in encouraging our new business prospects to compare our company and product to the competition in an analytical, systematic manner. This comparison allows the prospect to choose the ERP software vendor with the best functional and organizational fit for their business.
We have 100% confidence in our award-winning E21 ERP system and do not believe in “selling” customers our software. Instead, we encourage our prospects to evaluate and select our software because of its superior functionality and because it is the best fit for their specific business needs.
One of our primary objectives as an organization is to have our customers view us as a strategic partner rather than simply as their ERP software vendor. This mentality places a focus on us to help our customers meet both their short and long-term business objectives.
Customers can access the in-house E21 services team for technical support, consulting, training, project management, software customization, and EDI VAN services. E21 customers also have direct access and communication with our executive leadership and senior management team. This involvement includes delivering consulting services, participating in onsite events, and simple phone conversations for guidance.
Our commitment to establishing lasting customer relationships and consistently delivering value has led manufacturers and distributors to rely on E21 as their strategic business partner. Our customers have seen us as the preferred ERP software vendor since the company was founded in 1990.
Learn the necessary software features and functions required for organizations to ensure the highest levels of product safety.
Schedule a call with us. We'd love to take you on a tour of e21erp®.